FAQs - Tips

Is ScribeOut secure?

What is so good about this secure client interface?

How will I know what's happening with my job?

What other features do ScribeOut have?

Who types up my files?

Do you have any hidden costs?

My audio files are too big and I can't upload?

 

 

 

 

Is ScribeOut secure?

Yes, it is secure. All communication to our server is encrypted using 256 bit SSL. All passwords are unique to each person using WorkSpace and can be changed frequently by the users at any time.

 

What is so good about this secure client interface called WorkSpace?

This client interface is designed with simplicity and convenience in mind. It enables clients to keep tabs on every stage of their job – i.e. from the time you submit the audio file until you receive the transcribed documentation.

 

How will I know what's happening with my job?

Progress can tracked via the client WorkSpace. An automatic notification email is sent as soon as a transcript is ready to be downloaded.

 

What other features do ScribeOut have?

Clients can subscribe to the Repository to store transcripts, can view their invoice history, create separate projects and receive itemised invoices as well as collaborate with colleague's WorkSpaces. The features are numerous and extensive so give us a call to discuss them!

 

Who does the typing?

All work is completed by professional freelance transcribers in countries that have comparable Privacy and Security legislation to Australia.

 

Do you have any hidden costs?

No, we don't. Our costs are very transparent. We charge by "per audio minute" which allows you to know upfront the cost of each of your audio recordings. The major benefit will be greater ability to forecast and budget, not only for individual recordings but even whole projects.

 

My audio files are too big and I can't upload?

Please see contact us and we can email you conversion tips to downsize files for both Mac and Window users.  Many confident clients have had great success with the NCH Switch converter.